--What photographs should I send?
Try to send both a front-view photo of the person (a close-up of their face taken from straight on), and a side-view photo showing the person's profile. We can do a great job without a profile photo, but if you have one, please include it.
We strongly recommend that you send photos with plenty of light, bright colors and clear facial features.
Please be aware that the facial expression sculpted by our artists for your figurine will be identical to the one on the front-view picture you uploaded.
If you are making a custom head-to-toe figurine, be sure to send us photos for the clothing, accessories and pose as well. If you don't have such pictures, you can try to find photos of similar items or poses online, or describe your wishes in the Comments and instructions box on the order form.
--I don’t have access to any photos of the person. What should I do?
In most cases, photos can be found by going to Facebook, or try a Google image search. If all else fails, email a close relative of the person and ask for photos.
--What countries do you ship to?
We ship figurines all over the world.
--How much will my figurine cost?
Our single figurines generally cost $85, and figurines with two people are $159, plus shipping. A few of the more complex figurines are $10 to $20 more. We don’t charge extra for details like glasses, hats or tattoos. We can also inscribe the text of your choice onto the base at no additional charge.
Fully customized head-to-toe figurines with your choice of clothing, pose and accessories (whatever your imagination can dream up!) cost $105 for a single, and $189 for a two-person figurine, plus shipping.
You can choose a figurine with static head or classical Bobblehead, which costs $10 to $20 more.
--What are in-process photo proofs?
In-process photo proofs allow you to see photos of your figurine as it’s being made, and suggest changes to help us improve its appearance. In the email there will be a photo of the sculpted figurine, which you can approve if you are satisfied with the look, and the figurine will be securely packed and shipped. Or, you can suggest changes, and we will make the modification as requested and send you new proofs. You have unlimited rounds of changes, free of charge, until you are fully satisfied with the figurine.
--What is the average size of a figurine?
The size is variable because each one is a unique piece of art, but they generally measure between 17 and 20 cm (7 - 8 inches).
--What materials are used to create the figurines?
The heads and bodies are handmade from a high-quality German polyclay, which is a colorful and Eco-friendly material specially made for precision sculpting. Colors that you see are actual colors of the material, and are not painted. Some details are made from metal, glass or fabric.
-- What forms of payment do you accept?
You can order securely with:
- Your credit card via PayPal
You don't need a PayPal account to pay using a credit or debit card.
Simply choose the PayPal payment method to start the payment process, and then follow the instructions on the PayPal checkout under “Don't have a PayPal account.” Enter your billing information and PayPal will securely process your credit or debit card payment.
- Bank (wire) transfer
--How long does it take to make a custom figurine?
We estimate each order to take about 3-4 weeks, including proofs and shipping.
At checkout, you have the option for expedited (fast) shipping, and we’ll have your figurine rushed to your door in about 14 to 16 days.